Frequently Asked Questions

  • Where can I buy Kelchner's Horseradish for Passover?

    Kelchner's Horseradish for Passover can be found at many grocers, including the following:

    ACME MARKETS – SEAFOOD
    • SHOPRITE – SEAFOOD
    • WEGMAN’S – KOSHER DAIRY
    • WEIS – SEAFOOD
    • GIANT EAGLE – SEAFOOD
    • KINGS / BALDUCCI’S – SEAFOOD
    • GIANT – SEAFOOD
    • KARNS MARKETS – SEAFOOD
    • STAUFFERS OF KISSEL HILL – DAIRY
    • UNCLE GIUSEPPE’S - SEAFOOD
    • REDNER’S – SEAFOOD
    • SWIACKI MEATS
    • GEORGE’S DRESHERTOWN MARKET
    • GENTILE’S FARM MARKET
    • HENNINGS – SEAFOOD
    • VALLEY FARM MARKET
    • TANNER BROTHERS DAIRY
    • RAPACKI & SONS

  • I can’t find one of your products in my local grocery store. Where can I get it?

    Please check out our product locator site to find a store near you. 

  • What is the shelf life for your products? What does the “Best By” date mean?

    Horseradish products are best when fresh since they will lose a little “heat” every day after we grind it.  Kelchner’s Horseradish Products will stay fresh for roughly 5 to 8 months from the time of production (assuming the product has been properly stored in refrigeration).  Opened jars will lose their heat and flavor faster and may only keep for 1-2 months in the refrigerator.  Kelchner’s Hot Mustard and Tartar Sauce have a one year shelf life from the time of production and don’t require refrigeration.  All Kelchner Products should be refrigerated after opening.

    Every Kelchner’s product is equipped with a “Best By” date (month/day/year) which indicates the upper limit to when the product should be purchased at your local market.  This date helps store personnel rotate Kelchner products to make sure they don’t go out of code. 

    Tip: Some customers store their horseradish products upside down in the refrigerator after their first use to maintain heat and flavor.

  • This jar of your product is hotter or not as hot as others I’ve had. Why does the heat level vary?

    We work hard to offer fresh and most simple product formulations as possible. Horseradish, like other crops, is prone to variations due to growing conditions and location. We strive for consistency as much as possible; however, like any seasonal crop you may encounter a batch that is slightly different than others. Most of the time the differences in heat and texture are not noticeable to the average person. We are unique as we grow our own horseradish and routinely evaluate blends from our fields in order to provide the best horseradish possible to our valued customers.

    In addition to the characteristic of the root itself, prepared horseradish is also hotter the fresher it is and will lose its heat the longer it sits unused, especially after opened and exposed to air. Elements such as refrigeration and time will impact the heat level which is why we encourage all retailers and consumers to keep our products refrigerated and rotated. A jar that is close to or past its best by date will probably be significantly milder than a jar that has been freshly packaged.

  • Why does my cocktail sauce sometimes appear to have a gel like consistency?

    We periodically see this gelling issue with our cocktail sauce and it usually responds well to a vigorous stir before use.  There is a natural reaction that occurs between the fresh horseradish roots and pectin in the tomato ketchup that can sometimes create a gel like consistency.  In seeking to remain more “home-style” in nature, we do not add any homogenizing agents so our product does experience some variations in consistency based on ingredient seasonality.  Horseradish crops that appear to be quite strong in nature seem to lead to a stiffer cocktail sauce mix as it sets up.

  • Are your products Kosher?

    All of our products are Kosher certified through Orthodox Union. Kelchner's also makes prepared horseradish and horseradish with beets Kosher for Passover once a year.  For a copy of our Kosher certificate, please contact us.

  • Are your products Gluten Free?

    While not all of our products are labeled as gluten free, most are made with naturally gluten free ingredients. If you have specific questions or concerns, please reach out to our customer service department for further information.

  • How can I grow my own horseradish?

    Horseradish is planted in either spring or fall of the year, by using the stock from trimmings of the crop's main root at harvest. For optimal harvest, it is best to allow the root to mature for one entire year.

  • How long can I use your horseradish products after the expiration?

    Kelchner products stored under refrigeration will retain their flavor and "heat" for an extended period of time. It is a matter of personal taste. As horseradish ages and is exposed to air, it will in time lose some of its heat.

  • What is your shipping policy?

    When your order ships tracking information will be sent from UPS Quantum View to the email address you provide when placing your order.  For questions regarding shipping, please contact our customer service team at 610.674.4450 or 800.826.7322 or

    customerservice@silverspringfoods.com

  • Official Giveaway Rules

    NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

    1. Eligibility: This Campaign is open only to those who sign up at the Kelchner Food Products Giveaway and who are 18 years of age or older as of the date of entry. The Campaign is only open to legal residents of the United States of America, and is void where prohibited by law. Employees of Kelchner Food Products, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.

    2. Agreement to Rules: By participating, the Contestant (“You”) agree to be unconditionally bound by these Rules, and You warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Kelchner Food Products as final and binding as it relates to the content and results of this Campaign.

    3. Campaign Period: Entries will be accepted online during the promotional period. All online entries must be received within the time period of the original giveaway post. After the promotional period ends, Kelchner Food Products will choose the name of the winner in a random drawing of all eligible entries received during the promotional period. The potential winner(s) will be notified by telephone or email.

    4. How to Enter: The Campaign must be entered by submitting an entry using the online Kelchner Food Products website https://www.kelchnershorseradish.com/giveaways/ and/or Kelchner Food Products event location and/or Kelchner Food Products social media channel which can included, but not limited to, Facebook, Instagram, Pinterest, etc. The entry must fulfill all Campaign requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Kelchner Food Products. Optional verbiage to include: You may enter only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If You use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of Kelchner Food Products.

    5. Prizes: The Winner of the Campaign (the “Winner”) will receive Kelchner Food Products package valued at approximately $15. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Kelchner Food Products. Any pictured advertising of prize may differ from actual prize. No other prize substitution shall be permitted except at Kelchner Food Products discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others by Winner is permitted. Acceptance of prize constitutes permission for Kelchner Food Products to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

    6. Odds: The odds of winning depend on the number of eligible entries received.

    7. Winner Election and Notification: At the end of the promotional period, Kelchner Food Products will choose the name of the winner in a random drawing of all eligible entries received during the promotional period. The potential winner will be notified by telephone or email. Winner will be chosen by a random chance drawing under the supervision of Kelchner Food Products. Winner will be notified within five (5) days following the randomly chosen Winner. Kelchner Food Products shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within three (3) days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner chosen. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT KELCHNER FOOD PRODUCTS’ SOLE DISCRETION) WILL RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

    8. Rights Granted by You: By entering this content (e.g., website, link, contact form, email, comment, post, social reaction/emoji, photo, video, text, hashtag, etc.), You understand and agree that Kelchner Food Products, anyone acting on behalf of Kelchner Food Products, and Kelchner Food Products’ licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes, without any further compensation, notice, review, or consent. Optional verbiage for Contests: By entering this content, You represent and warrant that your entry is an original work of authorship, and does not violate any third party’s proprietary or intellectual property rights. If your entry infringes upon the intellectual property right of another, You will be disqualified at the sole discretion of Kelchner Food Products. If the content of your entry is claimed to constitute infringement of any proprietary or intellectual proprietary rights of any third party, You shall, at your sole expense, defend or settle against such claims. You shall indemnify, defend, and hold harmless Kelchner Food Products from and against any suit, proceeding, claims, liability, loss, damage, costs or expense, which Kelchner Food Products may incur, suffer, or be required to pay arising out of such infringement or suspected infringement of any third party’s right.

    9. Terms & Conditions: Kelchner Food Products reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorized human intervention, fraud, or other cause beyond Kelchner Food Products’ control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case, Kelchner Food Products may choose the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Kelchner Food Products. Kelchner Food Products reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Terms & Conditions. Kelchner Food Products has the right, in its sole discretion, to maintain the integrity of the Campaign, to void votes for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such attempt be made, Kelchner Food Products reserves the right to seek damages to the fullest extent permitted by law.

    10. Limitation of Liability: By entering, You agree to release and hold harmless Kelchner Food Products and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.

    11. Disputes: THIS Campaign IS GOVERNED BY THE LAWS OF THE UNITED STATES OF AMERICA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in the United States of America having jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). Participant further waives all rights to have damages multiplied or increased.

    12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on Kelchner Food Products website. To read the Privacy Policy, find it provided at https://www.kelchnershorseradish.com/privacy-policy/.

    13. Winners List: To obtain a copy of the Winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Kelchner Food Products Attn: Official Giveaway 2424 Alpine Road Eau Claire, WI 54703 United States of America. Requests must be received no later than seven (7) days after contest ends.

    14. Sponsor: The Sponsor of the Campaign is Kelchner Food Products 2424 Alpine Road Eau Claire, WI 54703 United States of America.

    15.Social Media: The Campaign hosted by Kelchner Food Products is in no way sponsored, endorsed, administered by, or associated with the relevant social media channel which can included, but not limited to, Facebook, Instagram, Pinterest, etc. You understand that you are providing your information to the owner of the social media page and not to the relevant social media channel. Kelchner Food Products will never ask for personal information via social media public posts. Kelchner Food Products will only contact the winner of a giveaway via email, provided in the entry form of the giveaway on our website, and/or private messaging via social media.

    16. By participating in a Kelchner Food Products giveaway, You, the Contestant, have affirmatively reviewed, accepted, and agreed to all of the Official Rules.

  • Shipping Policy

    Orders will be processed by the next business day. Ship date will be determined by service level and product type to ensure the best quality product. Shipping transit is calculated by business days and does not include weekends or holidays.

  • Can your product packaging be recycled?

    • Glass can be recycled with label on, remove foil from lid in cap before recycling.
    • Plastic containers and lids can be recycled, must remove the label before recycling.

  • Sustainability Practices

    We have a responsibility to leave our community and environment in better shape for future generations. We can achieve our goals through sustainability and efficient business practices.

    Crop Rotation: Learning from our past, we switched to a rotation of 5 to 7 years between horseradish crops on each field. We use rotation crops to fill the void between horseradish crops which helps to preserve soil health and stabilize the soil fertility.

    Water Retention Pond: In our horseradish washing process, we reclaim the waste water from the washing cycle and reuse it for irrigation on approximately 150 acres of crop production land. Our water retention pond allows us to reclaim and reuse 8-10 million gallons of water annually that would otherwise be disposed of.

    Solar Panels: Annual production from our solar array is approximately 135 megawatt hours, which covers about 20% of our annual electricity usage at the farm facility. Our return on investment with this project will be around 6-7 years with the expected usable lifespan of the array to be 30 years.

    New Buildings & Technology: We have a new equipment repair shop, building for housing equipment, warehouse and grain storage facility – all of which were designed with efficiency in mind by using energy efficient fixtures, LED lighting, VFDs (Variable Frequency Drives), better insulation, and upgraded technology. With a location that is centralized in our general area of operation, the site also promotes efficiency by reducing overall hours on equipment, reducing fuel usage, and reducing labor hours.

  • Why can't I order your products online anymore?

    Due to increased shipping charges and other logistical concerns, we will no longer be offering online ordering of our products. We want to ensure that our customers receive the very best version of our products, so please use our new Instacart option, product locator, or contact our customer service team to place an order: https://www.kelchnershorseradish.com/contact-us/


    For more information on how Instacart works and detailed instructions on using the service, please visit https://www.instacart.com/help/section/how-instacart-works